Jira’s Epics provide a powerful solution for managing complex software projects, and understanding how to use them can make all the difference. In this article, we’ll dive deep into the technical aspects of utilizing Epics in the Jira workflow, exploring the advanced features and Jira best practices that can streamline your software
The backlog uses the same filter as the board linked to it. As long as your issue is found using the filter, it will appear on your backlog. So if your issue is not on the backlog, you might want to look at your board's filter and may need to edit this. The issue will still remain in Issues, as this is just the list of all issues in your project. IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket. Set up and maintained by Jira admins, company-managed projects are the best choice for teams who want to work with other teams across many projects in a standard way, such as sharing a workflow. Company-managed projects require a Jira admin to configure screens and schemes that projects are based on. Hence, company-managed projects have greater
Thank you for you response and for the information. I should have been more clear, while I do need the Cancel resolution to be accessible all across my Jira projects, I actually need help with the Next-Gen software settings. I understand the process for the adding a resolution for a Classic software Jira project.
Step 1: Create a new epic in Jira Software There are three ways to create epics in Jira Software: the Timeline, Backlog, and Global Create issue button. When you create an epic, you'll need to enter the following details: Epic name - A short identifier for your epic. This will be used as a label on issues that belong to this epic.
Hi @Kojo. You must configure the incoming mail, to do this, you must access to: System -> Mail -> Incoming Mail. Click on "add incoming mail server", give it a name and select the email service provider. Then you must add a mail handler, give it a name and choose the type of mail handler and the name of the folder from which it should read, if
Hello, Natively within Jira, their is no way to clone an Epic while keeping the hierarchy with its stories and subtasks, thus cloning the whole "Epic tree". To do this, I would recommend our app, Elements Copy & Sync which can help you do exactly this. Epics can be cloned in one click, including all the issues within it (and their own subtasks).

JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests. JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams. The two address completely different scenarios. I am not sure how you have implemented JSD for digital marketing, but I am going to guess you

1. Start by displaying the Epic and select the Create Child Issue button. 2. After creating and saving the story, click on the "Add Epic" option in the issue key breadcrumbs. 3. After creating and saving the story, on the Backlog screen for you project drag the story from the issue list and drop it on the desired Epic displayed in the Epics pane.
For Story, Copy Epic Link from Epic Issue to Story's "Parent Epic Name" field. For Sub-task, Copy "Parent Epic Name" from Parent Issue to Sub-task's "Parent Epic Name" field. What I did and didn't work: 1. create a new text field 'parent epic name' ) to Story and Sub-Task screens. 2. add an automation for when an issue is edited, the issue
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    • jira convert ticket to epic